HanAra Software continuously improves services to customers and partners. We offer a mix of onsite and offsite resources with secure, flexible, and fast support.
For Critical Issues
Contact the Technical Support team directly at 737.209.9224.
Frequently Asked Questions
HanPrism
How many tags can HanPrism process with a single server?
A single HanPrism server can support a maximum of 462,000 tags (of which 262,000 are binary event tags).
How many systems can the HanPrism gateway communicate with simultaneously?
The gateway can communicate with 128 systems simultaneously.
What is the maximum number of tags the gateway can process?
The gateway can process a maximum of 1 million tags.
Can HanPrism send control orders to the DCS?
HanPrism is a monitoring software solution. It only reads the data from DCS via an OPC interface. It does not send any control commands to your DCS system.
How many user accounts can be created?
The number of user accounts is not limited by HanPrism.
What happens to my real-time data when the network fails?
The HanPrism gateway keeps 1 month of data in buffer. If the network fails, when you re-connect, the gateway will automatically update the existing data in its buffer to the historian engine.
Can someone hack my data source through HanPrism?
No. We only support one-way network configuraton from the gateway to the HanPrism server. Nothing can be sent from the HanPrism server to the data source.
How does HanPrism connect with my DCS, SCADA, or PLC?
HanPrism can get data via OPC connectivity or directly collect data from the DCS, SCADA, or PLC through driver interfaces.
Does HanPrism have a web or mobile version?
Yes, we provide HanPrism Insight, which supports a web browser and soon all mobile devices.
Can the existing historian data be brought into HanPrism?
Yes, we have developed special tools to convert your existing data into the HanPrism data structure without loss.
How long is the scan interval?
The data scan intervals are: event data minimum 1 ms, analog data minimum 10 ms.
HanPHI
Most breakdowns, approximately 89%, are unrelated to the lifespan of the equipment. For effective plant operation, ealry warning of issues not related to the age of the equipemnt is necessary. HanPHI enables a plant to perform predictive maintenance through the identification of breakdown symptons in their early stage.
How many tags can HanPHI process with a single server?
HanPHI can process 5,000 tags with a single sever.
How long is the scan interval?
The data scan intervals are: event data minimum 1 ms, analog data minimum 10 ms.
How long is the predicted value calculation interval?
The predictive value calculation interval is minimum 100 ms.
How accurately can HanPHI predict the data?
HanPHI models are built using robust mathematical algorithms and several recursive calculations are performed to verify the calculated results. The accuracy of the predicted result approaches 100% accuracy.
Can HanPHI process data without loss?
Yes. Every data point is scanned at buffered at very high speed. Each and every piece of data is timestamped with the quality. There is no loss of data even though several hundred thousand events occur at the same time.
What type of database program does HanPHI use?
HanPHI uses a relational database for storing static information only.
Should I rebuild the prediction model after equipment maintenance or O/H?
Yes. After equipment maintenance and O/H, there may be changes in equipment parameters or the equipment may be replaced.
How is the health index calculated in HanPHI?
HanPHI can read and analyze the historical normal conditions of all plant equipment to predict the expected normal condition of all plant equipment. HanPHI measures the difference between the real-time and expected normal operating condition to calculate the health index in terms of a percentage value. A higher health index represents a better health status of plant equipment.
What is the HanPHI Trend? How can a user utilize the HanPHI Trend?
The Trend is a graphical representation of changing plant conditions and tag values. The Y-axis of trend shows the tag value of the plant and the X-axis shows the time. The trend is very useful to find out the development of a fault in the plant equipment. Using the trend display, you can view the behavior of tags from the same SuccessTree group, model group, or a group you created.
What kinds of anomalies can HanPHI detect in advance?
HanPHI can detect potential equipment failure, process failure, sensor failure, and improper training models in advance.
Is there a minimum learning period of past data for forecasting model construction?
It is ideal to construct the learning model by reflecting the normal plant operation for one year of data that takes seasonal change and equipment lifespan into account. However, HanPHI is able to generate a model adjusted to the purpose of a user by setting the learning period and range for as little as one day.
ARIDES
ARIDES, Advanced Real-time Information Deployment Solution, is a safe and efficient DCS HMI system that supports power plant equipment. It enables the safe operation of data receiving and controlling equipment and supports different types of system network compositions.
How many tags can ARIDES support?
ARIDES can support a maximum of 100,000 tags.
Which database program does ARIDES use?
ARIDES uses RTDB. RTDB is our own database technology based on memory. The real-time data-management technology allows you to manage vast amounts of data accurately and rapidly beyond the current capabilities of your existing DCS HMI.
What communication protocols does ARIDES use?
ARIDES can support TCP/IP, UDP, Modbus, OPC, etc.
Does ARIDES have a historian function?
Yes, ARIDES stores and manages all data using HDSR. HDSR is our own data storage technology. HDSR allows you to analyze historian data and issues at the plant.
Can I look at the acquired historical data in my office?
Yes, users can view the historical data in a report form using HDSR.
What are the five main functions of ARIDES?
1) The HDSR function enables bulk storage for data and quick inquiry of past data.
2) The Mimic Replay function loads a mimic display of a specific time slot and identifies operation conditions.
3) The Alarm & Event Viewer function identifies alarms and events that occurred at the plant in sequence.
4) The Report function offers points that users want in the form of a report.
5) The View Utilities function visualizes the points that users want in the form of bar, radar, and XY plot graphs.
HanAra Software offers various training courses to our customers. Our training has been specifically designed to benefit various levels of your organization. The training will enable you to take full advantage of our solutions.
